The Alawite Islamic Charity Association (AICA) is firmly committed to maintaining a workplace that strictly prohibits any form of Sexual Exploitation and Abuse (SEA) towards the communities we serve. It is essential that all employees and volunteers understand that Protection from Sexual Exploitation and Abuse (PSEA) is a collective responsibility. Every member of staff is expected to consistently follow our Code of Conduct, which outlines the standards for PSEA, both during official duties and in personal time. Understanding and complying with this Code, along with participating in mandatory training sessions, is compulsory for all employees and volunteers. It is vital that all team members are fully aware of and adhere to these requirements.

AICA is dedicated to providing equal employment and volunteering opportunities. We assess all candidates purely based on their qualifications and experience, without discriminating on the basis of race, gender, color, nationality, religion, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by law.

Protection Coordinator

Organization: Alawite Islamic Charity Association (AICA)

Project: ECHO HIP Project

Location: North Lebanon & Akkar

Department: Protection Program

Contract Type: Full-time fixed-term employment contract

Duration: 12 months

Working Schedule: Monday to Saturday

Payroll/NSSF: The selected candidate will be registered under AICA's payroll and applicable NSSF/statutory procedures.

Reporting Line: Head of Programs

Important Notice

This position is subject to the approval and award of the ECHO HIP Project. Recruitment is being conducted in anticipation of project implementation to ensure timely mobilization. Employment offers, contracts, start dates, and deployment are conditional upon the donor's approval of the project and confirmation of funding. Should the project not be approved or funding not be secured, AICA reserves the right not to proceed with the appointment or to withdraw any conditional offer prior to contract signature.

Job Purpose

AICA is seeking a Protection Coordinator to lead the implementation of the ECHO HIP Project across North Lebanon and Akkar.

The Protection Coordinator will provide technical and operational leadership for all protection interventions under the project, ensuring the delivery of high-quality, timely, accountable, and protection-sensitive programming. The role is responsible for supervising Protection Case Workers, GBV Case Workers, Protection & GBV Facilitators, and other protection personnel while overseeing protection case management, GBV risk mitigation, community-based protection, protection monitoring, cash for protection (where applicable), referrals, outreach activities, and coordination with humanitarian stakeholders.

The position shall ensure compliance with humanitarian principles, protection standards, safeguarding, Prevention of Sexual Exploitation and Abuse (PSEA), Child Safeguarding, Accountability to Affected Populations (AAP), confidentiality, informed consent, data protection, donor requirements, and Do No Harm principles. The Protection Coordinator will oversee technical quality assurance, reporting, staff mentoring, capacity building, coordination with humanitarian partners, and the effective use of AICA's Odoo ERP/FCRM system and approved humanitarian information management platforms.

Key Responsibilities

1. Technical Leadership and Program Implementation

• Lead the planning, implementation, supervision, and quality assurance of all protection activities under the project.
• Provide technical guidance and day-to-day supervision to Protection Case Workers, GBV Case Workers, Protection & GBV Facilitators, and other protection staff.
• Ensure protection interventions comply with international standards, donor requirements, and AICA policies.
• Monitor implementation against work plans, indicators, and project targets.
• Identify implementation challenges and develop timely corrective actions.

2. Protection Coordination and Case Management Oversight

• Oversee the quality of protection case management and referral services.
• Review complex and high-risk protection cases and provide technical guidance.
• Strengthen referral pathways and coordinate with humanitarian service providers.
• Ensure protection monitoring findings inform programming and response.
• Promote integrated protection programming and protection mainstreaming across project activities.

3. Partnership, Representation and Coordination

• Represent AICA in Protection Working Groups, coordination meetings, and technical forums as delegated.
• Coordinate with government institutions, UN agencies, NGOs, and community stakeholders.
• Strengthen collaboration with referral partners and specialized service providers.
• Support inter-agency coordination and information sharing while maintaining confidentiality.
• Contribute to sector reporting, coordination initiatives, and humanitarian assessments.

4. Monitoring, Reporting and Information Management

• Oversee project reporting, indicator tracking, and data quality.
• Ensure accurate use of AICA's Odoo ERP/FCRM system and approved humanitarian information management platforms.
• Review case management documentation and ensure compliance with data protection requirements.
• Analyse protection trends, identify service gaps, and provide recommendations for program improvement.
• Prepare technical reports, donor updates, and management briefings.

5. Safeguarding, PSEA and Team Management

• Ensure compliance with AICA's Code of Conduct, safeguarding, PSEA, Child Safeguarding, confidentiality, and accountability policies.
• Build the technical capacity of protection staff through coaching, mentoring, and on-the-job support.
• Conduct regular supervision meetings and performance monitoring.
• Immediately report safeguarding concerns, SEA allegations, fraud, misconduct, or serious protection incidents through approved mechanisms.
• Foster a collaborative, ethical, inclusive, and survivor-centred working environment.

Minimum Qualifications

• Master's degree or Bachelor's degree with significant relevant experience in Social Work, Psychology, Sociology, Law, Public Health, Humanitarian Studies, International Development, or another relevant discipline.
• Minimum 5 years of progressively responsible experience in humanitarian protection programming, including at least 2 years in a supervisory or coordination role.
• Demonstrated experience managing protection case management, community-based protection, and humanitarian protection projects.
• Strong knowledge of protection principles, GBV risk mitigation, humanitarian coordination mechanisms, referral pathways, safeguarding, PSEA, Child Safeguarding, Accountability to Affected Populations (AAP), and Do No Harm principles.
• Proven experience managing multidisciplinary teams and coordinating with humanitarian stakeholders.
• Excellent leadership, communication, analytical, report writing, planning, and organizational skills.
• Fluency in Arabic is required; English is essential.
• Strong digital literacy is required.

Preferred Qualifications

• Previous experience managing ECHO, EU, UN, or other international donor-funded protection projects.
• Experience using Odoo ERP, ActivityInfo, RAIS, RIMS, Power BI, KoboToolbox, or similar humanitarian information management systems.
• Previous training in protection coordination, safeguarding, PSEA, GBV risk mitigation, case management, MHPSS, or humanitarian leadership.
• Good knowledge of the operational context in North Lebanon and Akkar.
• Demonstrated experience in donor reporting, project management, and humanitarian coordination.

Core Competencies

• Strategic leadership.
• Technical protection expertise.
• Team supervision and mentoring.
• Humanitarian coordination.
• Analytical decision-making.
• Accountability and safeguarding.
• Communication and negotiation.
• Planning and organization.
• Professional integrity and resilience.

Working Conditions

The role requires frequent field travel across North Lebanon and Akkar, supervision of field teams, participation in coordination meetings, and regular engagement with humanitarian partners and government stakeholders. The position involves oversight of sensitive protection and GBV cases and requires strict compliance with confidentiality, safeguarding, PSEA, Child Safeguarding, Accountability to Affected Populations (AAP), and data protection requirements.

Selection Process

This recruitment will follow AICA's Recruitment Procedure. The process may include:

• CV screening
• Written technical assessment through Odoo Survey
• Structured competency-based panel interview
• Leadership and case management scenario assessment
• Reference checks
• Safeguarding and PSEA review
• Final approval before contract issuance

Completion of any assessment stage does not guarantee selection. Final appointment is subject to successful completion of HR, safeguarding, reference, payroll/NSSF, and management approvals.

The selection process consists of:

• 50% written technical and management assessment
• 30% structured competency-based interview
• 15% review of CV and relevant leadership experience
• 5% reference checks and safeguarding verification

Multiple-choice questions (MCQs) will not be used as the sole assessment method. Candidates will also be evaluated through leadership scenarios, technical discussions, behavioural interviews, and safe recruitment procedures aligned with AICA's safeguarding and humanitarian protection standards.

Application Method

Interested candidates should apply through AICA's official Odoo Recruitment Portal.

Application Deadline: 2 July 2026

Only applications submitted through the official recruitment platform will be considered.

• Lead impactful humanitarian protection programs.
• Mentor dedicated multidisciplinary protection teams.
• Shape protection strategies and outcomes.
• Collaborate with humanitarian sector leaders.
• Drive meaningful community-level positive change.