Re-Advertisement – Protection Case Worker

The Alawite Islamic Charity Association (AICA) is firmly committed to maintaining a workplace that strictly prohibits any form of Sexual Exploitation and Abuse (SEA) towards the communities we serve. It is essential that all employees and volunteers understand that Protection from Sexual Exploitation and Abuse (PSEA) is a collective responsibility. Every member of staff is expected to consistently follow our Code of Conduct, which outlines the standards for PSEA, both during official duties and in personal time. Understanding and complying with this Code, along with participating in mandatory training sessions, is compulsory for all employees and volunteers. It is vital that all team members are fully aware of and adhere to these requirements.

AICA is dedicated to providing equal employment and volunteering opportunities. We assess all candidates purely based on their qualifications and experience, without discriminating on the basis of race, gender, color, nationality, religion, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by law.

SUPPLEMENTARY RE-ADVERTISEMENT NOTICE

Protection Case Worker – One Remaining Vacancy

Organization: Alawite Islamic Charity Association (AICA)

Anticipated Project: ECHO HIP Project – Subject to Donor Approval and Funding

Location: North Lebanon and Akkar

Department: Protection Program

Number of Vacancies under this Notice: One remaining vacancy

Contract Type: Full-time fixed-term employment contract

Anticipated Duration: Up to 12 months, subject to the approved project period and confirmed funding

Working Schedule: Monday to Saturday, in accordance with AICA’s approved working arrangements and applicable legal requirements

Payroll/NSSF: The selected candidate will be registered under AICA’s payroll and applicable NSSF and statutory procedures upon commencement of employment.

Reporting Line: Protection Coordinator and/or Head of Programs, according to the final approved project structure.

1. Purpose of this Supplementary Notice

AICA previously conducted a competitive recruitment process for three anticipated Protection Case Worker positions required under the proposed staffing structure of the ECHO HIP Project.

Ten candidates applied during the first recruitment round. Following the application of the approved screening, written assessment, interview, competency, safeguarding, and selection requirements, two candidates met the established technical and professional standards.

As the anticipated project structure requires three Protection Case Workers, one planned position remains unfilled.

AICA is therefore issuing this supplementary re-advertisement to identify one additional qualified candidate while maintaining the same approved job description, minimum qualifications, technical standards, safeguarding requirements, and competitive recruitment principles.

This supplementary notice does not cancel or invalidate the previous recruitment process. The results of the two successful candidates remain valid, subject to donor approval of the project, confirmation of funding, satisfactory completion of all pre-employment checks, and final management approval.

The purpose of reopening the position is not to lower the passing standard or appoint a candidate who did not meet the minimum requirements. The vacancy is being reopened to preserve fairness, transparency, equal opportunity, technical quality, and proper recruitment documentation.

2. Important Funding and Donor Disclaimer

This recruitment is being conducted in anticipation of the possible approval and award of the ECHO HIP Project.

Publication of this notice does not mean that the project has been formally approved, awarded, contracted, or funded by the donor.

No employment relationship, financial commitment, contractual entitlement, or guarantee of appointment shall arise from:

• Submission of an application;
• Participation in an assessment or interview;
• Successful completion of any recruitment stage;
• Inclusion on a shortlist;
• Receipt of a preliminary or conditional communication.

Any final appointment, employment offer, start date, contract duration, salary allocation, duty station, or deployment shall remain conditional upon:

• Formal donor approval of the project;
• Confirmation and availability of project funding;
• Approval of the final project budget and staffing structure;
• Completion of AICA’s internal recruitment and management approvals;
• Successful reference, safeguarding, PSEA, and background checks;
• Completion of payroll, NSSF, and statutory requirements;
• Signature of a formal employment contract by the authorized parties.

Should the project not be approved, funding not be secured, the staffing structure be revised, or the position no longer be required, AICA reserves the right to suspend, amend, extend, cancel, or discontinue the recruitment process without issuing an employment contract.

This recruitment process is managed exclusively by AICA. No statement in this notice shall be interpreted as a commitment, endorsement, or employment guarantee by the donor.

3. Eligibility of Previous Applicants

Candidates who applied during the first recruitment round may submit a new application for the remaining vacancy.

Previous participation does not create automatic eligibility, preference, priority, or exemption from any stage of the new recruitment process.

Applicants participating in this supplementary round may be required to complete the applicable screening, written assessment, interview, practical case discussion, reference checks, and safeguarding review.

The two candidates who already met the approved requirements during the completed recruitment round will not be required to repeat the same recruitment process. Their results remain valid but are still conditional upon project approval, funding confirmation, and final pre-employment requirements.

4. Job Purpose

AICA is seeking one additional Protection Case Worker to support the anticipated implementation of the ECHO HIP Project across North Lebanon and Akkar.

The Protection Case Worker will provide comprehensive, safe, confidential, and client-centred case-management services to individuals and households facing protection risks.

The role includes identification, confidential intake, vulnerability and protection-risk assessment, individualized case planning, referrals, follow-up, monitoring of case progress, and safe case closure.

The position will contribute to integrated protection programming, including:

• General protection case management;
• Protection monitoring;
• Safe and appropriate referrals;
• Cash for protection, where applicable and formally approved;
• Community-based protection activities;
• Awareness sessions;
• Outreach and community engagement;
• Identification of service gaps;
• Facilitation of safe, dignified, and equitable access to humanitarian and specialized services.

All duties must be carried out in accordance with humanitarian protection principles, confidentiality, informed consent, safeguarding, Prevention of Sexual Exploitation and Abuse, Child Safeguarding, Accountability to Affected Populations, data protection, and Do No Harm principles.

The Protection Case Worker will work closely with GBV Case Workers, Protection and GBV Facilitators, community volunteers, service providers, project staff, and humanitarian partners.

The selected candidate will be expected to maintain accurate, secure, confidential, and properly authorized case records using AICA’s Odoo ERP/FCRM system and any other approved humanitarian case-management, information-management, or referral platform.

5. Key Responsibilities

5.1 Protection Case Management

• Conduct confidential intake interviews and protection assessments.
• Identify protection concerns, vulnerabilities, immediate risks, and priority needs.
• Develop individualized case plans jointly with the concerned individuals or households.
• Ensure informed consent is obtained before referrals, information sharing, or case-management actions.
• Conduct regular follow-up and reassess risks throughout the case-management process.
• Maintain professional boundaries and a client-centered approach.
• Ensure safe, appropriate, and properly documented case closure.
• Escalate urgent, high-risk, life-threatening, safeguarding, GBV, child-protection, or other specialized concerns through approved pathways.
• Avoid making promises, commitments, or guarantees that are outside AICA’s authority or available services.

5.2 Referrals and Service Coordination

• Maintain updated knowledge of available humanitarian and specialized services.
• Conduct safe referrals to legal assistance, MHPSS, GBV, child protection, health, shelter, livelihoods, civil documentation, and other relevant services.
• Share information only on a need-to-know basis and with appropriate consent.
• Coordinate with internal teams and authorized external service providers.
• Follow up on referral outcomes without compromising confidentiality.
• Identify service gaps and contribute to strengthening referral pathways.
• Report barriers to access, delays, and repeated referral failures through the appropriate internal channels.

5.3 Protection Monitoring and Community Outreach

• Participate in outreach, field visits, community activities, and protection monitoring.
• Identify persons and households facing protection risks.
• Support awareness sessions on rights, services, safeguarding, complaint mechanisms, and protection risks.
• Promote safe and non-discriminatory access to humanitarian assistance.
• Support protection mainstreaming and community-based protection activities.
• Ensure that outreach does not expose individuals to stigma, retaliation, or additional risks.

5.4 Documentation and Information Management

• Maintain accurate, complete, confidential, and secure electronic and paper case records.
• Use AICA’s Odoo ERP/FCRM system for authorized case-management, referral, workflow, and reporting activities.
• Record assessments, case plans, follow-up actions, referrals, outcomes, and closure decisions accurately and promptly.
• Apply role-based access and data-protection requirements.
• Do not share case files, screenshots, personal information, beneficiary lists, or sensitive records through unauthorized channels.
• Contribute to activity reporting, trend analysis, and service-gap identification using anonymized or aggregated information.
• Support reporting through ActivityInfo, RAIS, RIMS, or other approved platforms where applicable.
• Participate in technical meetings, coordination meetings, and case-management reviews when requested.

5.5 Safeguarding, PSEA and Professional Conduct

• Uphold AICA’s Code of Conduct, safeguarding, PSEA, Child Safeguarding, confidentiality, data-protection, and complaint-handling requirements.
• Immediately report suspected sexual exploitation and abuse, safeguarding violations, fraud, corruption, harassment, retaliation, misconduct, or serious protection incidents through approved mechanisms.
• Do not conduct unauthorized investigations.
• Do not confront alleged perpetrators or share sensitive allegations with unauthorized persons.
• Respect survivor-centered, child-sensitive, and rights-based approaches.
• Maintain professional conduct, neutrality, impartiality, and non-discrimination.
• Complete mandatory induction, safeguarding, PSEA, data-protection, and technical training.
• Disclose any actual, potential, or perceived conflict of interest.

6. Minimum Qualifications

• Bachelor’s degree in social work, Psychology, Sociology, Law, Public Health, Humanitarian Studies, or another relevant discipline.
• Minimum two years of relevant experience in humanitarian protection, protection case management, social work, or community-based protection programming.
• Demonstrated experience working with vulnerable individuals, families, or communities in humanitarian settings.
• Knowledge of protection principles, humanitarian case management, referral pathways, safeguarding, PSEA, Child Safeguarding, AAP, confidentiality, informed consent, and Do No Harm.
• Strong interviewing, communication, documentation, and interpersonal skills.
• Ability to manage sensitive information responsibly.
• Fluency in Arabic.
• Working knowledge of English is considered an asset.
• Strong digital literacy and ability to use electronic case-management and reporting systems.
• Ability and willingness to travel regularly across North Lebanon and Akkar.

7. Preferred Qualifications

• Previous experience using Odoo ERP or similar case-management systems.
• Experience with ActivityInfo, RAIS, RIMS, referral-tracking tools, or humanitarian information-management platforms.
• Training in protection case management, safeguarding, PSEA, Psychological First Aid, MHPSS, or humanitarian protection.
• Familiarity with available services and referral pathways in North Lebanon and Akkar.
• Experience conducting home visits, community outreach, and protection monitoring.
• Ability to work under pressure while maintaining confidentiality, professionalism, and ethical judgement.

8. Core Competencies

• Client-centered case management;
• Protection-risk assessment;
• Safe referral coordination;
• Ethical decision-making;
• Confidentiality and data protection;
• Effective communication;
• Safeguarding and accountability;
• Cultural sensitivity and inclusion;
• Teamwork and collaboration;
• Professional judgement;
• Resilience and stress management;
• Accurate documentation and reporting.

9. Working Conditions

The role requires regular travel across North Lebanon and Akkar.

Duties may include:

• Community outreach;
• Home visits;
• Facility-based case management;
• Coordination with service providers;
• Participation in field assessments;
• Engagement with individuals experiencing sensitive protection concerns.

The position may involve exposure to emotionally challenging or sensitive cases. The selected candidate must comply strictly with confidentiality, professional boundaries, safeguarding, PSEA, Child Safeguarding, AAP, data-protection, and staff-care procedures.

The employee may be assigned to different locations within the approved project geographical area according to operational needs and the final approved project structure.

10. Selection Process

The supplementary recruitment process will be conducted in accordance with AICA’s Recruitment Procedure and documented through the approved recruitment system.

The process may include:

• Application review and CV screening;
• Written scenario-based technical assessment through Odoo Survey;
• Structured panel interview;
• Practical case-management discussion;
• Safeguarding and PSEA review;
• Reference verification;
• Conflict-of-interest disclosure;
• Background or criminal-record checks where appropriate;
• Final HR and management approval.

The anticipated evaluation weighting is:

• 60%: Written scenario-based technical assessment;
• 25%: Structured interview and practical case discussion;
• 10%: CV and relevant experience;
• 5%: Reference checks and safeguarding verification.

Multiple-choice questions will not be used as the sole basis for selection.

A candidate must meet the required minimum standards and successfully complete all mandatory recruitment stages. AICA is not required to appoint a candidate merely because the candidate achieved the highest comparative score where mandatory safeguarding, integrity, qualification, reference, or eligibility requirements have not been satisfied.

Completion of any stage does not guarantee progression or appointment.

11. Safe Recruitment Requirements

Before a final contract may be issued, the selected candidate may be required to provide:

• Valid identification documents;
• Educational certificates;
• Employment and experience documents;
• Professional references;
• Criminal-record clearance where applicable;
• Conflict-of-interest declaration;
• Safeguarding and PSEA acknowledgment;
• Code of Conduct acknowledgment;
• Payroll, NSSF, and statutory information;
• Any additional documentation required by applicable law, AICA policy, or donor conditions.

Any false, misleading, forged, incomplete, or materially inaccurate information may result in disqualification or withdrawal of a conditional offer.

12. Equal Opportunity and Non-Discrimination

AICA is committed to fair, transparent, and merit-based recruitment.

Applications will be assessed without discrimination based on race, ethnicity, colour, gender, religion, national origin, disability, age, marital status, family responsibilities, political affiliation, or any other prohibited ground.

Reasonable accommodation may be considered for candidates with disabilities where requested and operationally feasible.

AICA does not tolerate harassment, exploitation, abuse, retaliation, fraud, corruption, favouritism, or conflicts of interest in recruitment.

The HR Manual requires recruitment to be managed systematically, documented through Odoo, and based on fairness and equal opportunity. It also places responsibility for recruitment implementation and documentation on HR in coordination with the relevant managers.

13. No Recruitment Fees

AICA does not charge any application, examination, interview, processing, recruitment, placement, or employment fee.

Candidates must not provide money, gifts, services, commissions, or personal benefits to any individual in connection with this recruitment.

Any request for payment or improper benefit should be reported immediately through AICA’s approved complaint or reporting mechanism.

14. Data Protection and Confidentiality

Information submitted by applicants will be used only for legitimate recruitment, verification, safeguarding, compliance, and employment-processing purposes.

Applicant information will be accessed only by authorized personnel and handled in accordance with AICA’s confidentiality and data-protection requirements.

By applying, candidates confirm that the information they provide is accurate and may be verified through authorized channels.

Submission of an application does not authorize public disclosure of the applicant’s personal data.

15. Application Method

Interested candidates must apply through AICA’s official Odoo Recruitment Portal.

Applications submitted through personal accounts, unofficial emails, informal messages, intermediaries, or unauthorized channels may not be considered.

Position: Protection Case Worker – Supplementary Re-Advertisement

Number of Remaining Vacancies: One

Application Deadline: 17 July 2026

Anticipated Start Date: Subject to donor approval, funding confirmation, and completion of recruitment requirements.

Only complete applications submitted through the official recruitment platform before the stated deadline will be considered.

AICA reserves the right to extend the deadline, reopen the vacancy, adjust the recruitment schedule, or cancel the process where required by operational, compliance, funding, or donor-related circumstances.

Final Notice

AICA encourages qualified candidates who meet the stated requirements to apply.

This supplementary re-advertisement is issued solely to fill one remaining anticipated vacancy after two candidates met the approved requirements during the first competitive recruitment round.

The recruitment process will maintain the same minimum qualifications, professional standards, safeguarding safeguards, and merit-based selection requirements.

No appointment will become final unless the anticipated project is approved and funded and a formal employment contract is signed by the authorized parties.