GBV Case Worker

The Alawite Islamic Charity Association (AICA) is firmly committed to maintaining a workplace that strictly prohibits any form of Sexual Exploitation and Abuse (SEA) towards the communities we serve. It is essential that all employees and volunteers understand that Protection from Sexual Exploitation and Abuse (PSEA) is a collective responsibility. Every member of staff is expected to consistently follow our Code of Conduct, which outlines the standards for PSEA, both during official duties and in personal time. Understanding and complying with this Code, along with participating in mandatory training sessions, is compulsory for all employees and volunteers. It is vital that all team members are fully aware of and adhere to these requirements.

AICA is dedicated to providing equal employment and volunteering opportunities. We assess all candidates purely based on their qualifications and experience, without discriminating on the basis of race, gender, color, nationality, religion, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by law.

GBV Case Worker

Organization: Alawite Islamic Charity Association (AICA)

Project: ECHO HIP Project

Location: North Lebanon & Akkar

Department: Protection Program

Contract Type: Full-time fixed-term employment contract

Duration: 12 months

Working Schedule: Monday to Saturday

Payroll/NSSF: The selected candidate will be registered under AICA's payroll and applicable NSSF/statutory procedures.

Reporting Line: Protection Coordinator / Head of Programs, according to the approved project structure.

Important Notice

This position is subject to the approval and award of the ECHO HIP Project. Recruitment is being conducted in anticipation of project implementation to ensure timely mobilization. Employment offers, contracts, start dates, and deployment are conditional upon the donor's approval of the project and confirmation of funding. Should the project not be approved or funding not be secured, AICA reserves the right not to proceed with the appointment or to withdraw any conditional offer prior to contract signature.

Job Purpose

AICA is seeking a GBV Case Worker to support the implementation of the ECHO HIP Project across North Lebanon and Akkar.

The GBV Case Worker will be responsible for providing confidential, survivor-centred gender-based violence (GBV) case management services to survivors and women and girls at risk. The role includes safe identification, intake, assessment, risk classification, safety planning, individualized case planning, follow-up, referrals, case closure, cash for protection (where applicable), awareness activities, and secure case documentation through AICA's Odoo ERP/FCRM system and approved humanitarian information management platforms.

The position shall be implemented in accordance with GBV guiding principles, survivor-centred approaches, confidentiality, informed consent, safeguarding, Prevention of Sexual Exploitation and Abuse (PSEA), Child Safeguarding, Accountability to Affected Populations (AAP), data protection, and international humanitarian protection standards. The GBV Case Worker shall never force disclosure, conduct mediation, investigate allegations, reconcile survivors with alleged perpetrators, or confront alleged perpetrators.

Key Responsibilities

1. GBV Case Management

• Conduct confidential GBV intake, survivor-centred assessment, risk classification, safety planning, individualized case planning, follow-up, and safe case closure.
• Ensure informed consent, confidentiality, survivor safety, dignity, non-discrimination, and respect for survivor choices throughout the case management process.
• Develop individualized case and safety plans jointly with survivors.
• Conduct regular follow-up and reassessment according to survivor priorities, protection risks, and case plans.
• Escalate urgent or high-risk cases through approved GBV referral pathways.

2. Safe Referrals and Service Coordination

• Maintain updated knowledge of GBV referral pathways, service mapping, and available humanitarian services across North Lebanon and Akkar.
• Conduct safe internal and external referrals using approved referral mechanisms.
• Coordinate with health, MHPSS, legal, child protection, SRHR, shelter, livelihoods, and specialized GBV service providers.
• Monitor referral outcomes while maintaining confidentiality.
• Contribute to strengthening referral pathways and identifying service gaps.

3. Cash for Protection and Survivor Assistance

• Identify eligible survivors and women and girls at risk for cash for protection interventions where applicable.
• Conduct case-based vulnerability assessments supporting cash recommendations.
• Prepare documentation for review through approved case management processes.
• Monitor assistance outcomes and whether identified protection risks have been reduced.
• Support other survivor assistance interventions in accordance with project guidelines.

4. Community Awareness and Outreach

• Support awareness sessions on GBV prevention, available services, survivor rights, safeguarding, PSEA, and safe referral pathways.
• Promote safe and accessible complaint and feedback mechanisms.
• Support community outreach and awareness campaigns while ensuring confidentiality and Do No Harm.
• Strengthen safe access to specialized services for vulnerable women and girls.
• Ensure outreach activities never expose survivors or individuals at risk to stigma, retaliation, or additional harm.

5. Documentation, Information Management and Reporting

• Maintain accurate, confidential, and secure electronic and paper case files.
• Use AICA's Odoo ERP/FCRM system for case management, referral tracking, workflow management, and reporting.
• Support reporting through approved humanitarian information management systems where applicable, including ActivityInfo, RAIS, RIMS, GBVIMS/Primero, referral trackers, or similar platforms.
• Contribute to activity reporting, trend analysis, and referral-gap analysis while protecting survivor confidentiality.
• Participate in technical meetings and coordination activities as requested.

6. Safeguarding, PSEA and Professional Conduct

• Uphold AICA's Code of Conduct, safeguarding, PSEA, Child Safeguarding, confidentiality, and data protection policies.
• Immediately report safeguarding concerns, SEA allegations, fraud, misconduct, or serious protection incidents through approved reporting mechanisms.
• Apply survivor-centred, trauma-informed, and rights-based approaches throughout all interactions.
• Maintain professional boundaries and uphold humanitarian principles at all times.
• Never engage in forced disclosure, mediation, investigation, reconciliation, or confrontation with alleged perpetrators.

Minimum Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, Gender Studies, Public Health, Human Rights, Humanitarian Studies, or another relevant discipline.
• Minimum 2 years of relevant experience in humanitarian GBV programming, GBV case management, protection programming, social work, or related humanitarian interventions.
• Demonstrated experience supporting survivors of GBV and vulnerable women and girls.
• Strong knowledge of GBV guiding principles, survivor-centred approaches, safeguarding, confidentiality, humanitarian protection standards, and inter-agency referral pathways.
• Good understanding of PSEA, Psychological First Aid (PFA), basic MHPSS concepts, Child Safeguarding, and Accountability to Affected Populations (AAP).
• Excellent communication, active listening, documentation, and interpersonal skills.
• Fluency in Arabic is required; English is an asset.
• Strong digital literacy is required.

Preferred Qualifications

• Previous experience using Odoo ERP or similar humanitarian case management systems.
• Experience with ActivityInfo, RAIS, RIMS, GBVIMS/Primero, referral tracking systems, or similar humanitarian information management platforms.
• Previous training in GBV, safeguarding, PSEA, MHPSS, Psychological First Aid, or case management.
• Good knowledge of the operational context in North Lebanon and Akkar.
• Ability to work under pressure while maintaining professionalism, confidentiality, and ethical standards.

Core Competencies

• Survivor-centred communication.
• Ethical and confidential case management.
• Protection risk assessment.
• Safe referral coordination.
• Trauma-informed practice.
• Accountability and safeguarding.
• Cultural sensitivity and inclusion.
• Teamwork and collaboration.
• Professional judgement and resilience.

Working Conditions

The role may involve exposure to sensitive GBV disclosures and emotionally distressing situations. Regular field travel across North Lebanon and Akkar, outreach activities, and home visits may be required when approved and conducted in accordance with AICA safety, safeguarding, and security procedures. Strict compliance with confidentiality, survivor-centred principles, safeguarding, PSEA, Child Safeguarding, and data protection protocols is mandatory.

Selection Process

This recruitment will follow AICA's Recruitment Procedure. The process may include:

• CV screening
• Written technical assessment through Odoo Survey
• Structured panel interview
• Reference checks
• Safeguarding and PSEA review
• Final approval before contract issuance

Completion of any assessment stage does not guarantee selection. Final appointment is subject to successful completion of HR, safeguarding, reference, payroll/NSSF, and management approvals.

The selection process consists of:

• 60% written scenario-based technical assessment
• 25% structured interview and practical case discussion
• 10% review of CV and relevant experience
• 5% reference checks and safeguarding verification

Multiple-choice questions (MCQs) will not be used as the sole assessment method. Candidates will also be evaluated through practical case scenarios, behavioural interviews, reference verification, and safe recruitment procedures aligned with AICA's safeguarding and GBV standards.

Application Method

Interested candidates should apply through AICA's official Odoo Recruitment Portal.

Application Deadline: 2 July 2026

Only applications submitted through the official recruitment platform will be considered.