The Alawite Islamic Charity Association (AICA) is firmly committed to maintaining a workplace that strictly prohibits any form of Sexual Exploitation and Abuse (SEA) towards the communities we serve. It is essential that all employees and volunteers understand that Protection from Sexual Exploitation and Abuse (PSEA) is a collective responsibility. Every member of staff is expected to consistently follow our Code of Conduct, which outlines the standards for PSEA, both during official duties and in personal time. Understanding and complying with this Code, along with participating in mandatory training sessions, is compulsory for all employees and volunteers. It is vital that all team members are fully aware of and adhere to these requirements.

AICA is dedicated to providing equal employment and volunteering opportunities. We assess all candidates purely based on their qualifications and experience, without discriminating on the basis of race, gender, color, nationality, religion, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by law.

Protection Case Worker

Organization: Alawite Islamic Charity Association (AICA)

Project: ECHO HIP Project

Location: North Lebanon & Akkar

Department: Protection Program

Contract Type: Full-time fixed-term employment contract

Duration: 12 months

Working Schedule: Monday to Saturday

Payroll/NSSF: The selected candidate will be registered under AICA's payroll and applicable NSSF/statutory procedures.

Reporting Line: Protection Coordinator / Head of Programs, according to the approved project structure.

Important Notice

This position is subject to the approval and award of the ECHO HIP Project. Recruitment is being conducted in anticipation of project implementation to ensure timely mobilization. Employment offers, contracts, start dates, and deployment are conditional upon the donor's approval of the project and confirmation of funding. Should the project not be approved or funding not be secured, AICA reserves the right not to proceed with the appointment or to withdraw any conditional offer prior to contract signature.

Job Purpose

AICA is seeking a Protection Case Worker to support the implementation of the ECHO HIP Project across North Lebanon and Akkar.

The Protection Case Worker will provide comprehensive case management services for individuals and households facing protection risks through safe identification, confidential intake, vulnerability assessment, individualized case planning, protection case management, referrals, follow-up, and case closure. The role will contribute to the delivery of integrated protection services, including general protection case management, protection monitoring, protection-linked referrals, cash for protection (where applicable), community-based protection activities, awareness sessions, outreach, and facilitating safe, dignified, and equitable access to humanitarian and specialized protection services.

The position shall be implemented in accordance with humanitarian protection principles, confidentiality, informed consent, safeguarding, Prevention of Sexual Exploitation and Abuse (PSEA), Child Safeguarding, Accountability to Affected Populations (AAP), data protection, and Do No Harm principles. The Protection Case Worker will work closely with GBV Case Workers, Protection & GBV Facilitators, community volunteers, service providers, and humanitarian partners while maintaining accurate, secure, and confidential case records using AICA's Odoo ERP/FCRM system and approved humanitarian case management and referral platforms.

Key Responsibilities

1. Protection Case Management

• Conduct confidential intake, vulnerability assessments, protection risk analysis, individualized case planning, follow-up, and safe case closure.
• Develop case plans jointly with individuals and households based on identified protection needs.
• Conduct regular follow-up visits and reassess protection risks throughout the case management process.
• Ensure all case management interventions uphold dignity, informed consent, confidentiality, non-discrimination, and protection principles.
• Escalate urgent and high-risk protection cases through approved referral mechanisms.

2. Referrals and Service Coordination

• Maintain updated knowledge of available humanitarian services and referral pathways.
• Conduct safe referrals to legal assistance, MHPSS, GBV, child protection, health, shelter, livelihoods, civil documentation, and other specialized services.
• Coordinate with internal departments and external service providers to facilitate timely assistance.
• Monitor referral outcomes and ensure appropriate follow-up.
• Identify referral gaps and contribute to strengthening local protection networks.

3. Protection Monitoring and Community Outreach

• Identify individuals and households with protection concerns during outreach and field activities.
• Support protection monitoring and community-based protection interventions.
• Participate in awareness sessions on protection risks, rights, available services, safeguarding, and complaint mechanisms.
• Promote safe access to humanitarian assistance for vulnerable populations.
• Contribute to community engagement activities and protection mainstreaming.

4. Documentation, Information Management and Reporting

• Maintain accurate, confidential, and secure electronic and paper case files.
• Use AICA's Odoo ERP/FCRM system for case management, referral tracking, workflow management, and reporting.
• Support reporting through approved humanitarian information management systems where applicable.
• Contribute to activity reports, protection trend analysis, and service-gap identification while ensuring data confidentiality.
• Participate in technical meetings and coordination activities as requested.

5. Safeguarding, PSEA and Professional Conduct

• Uphold AICA's Code of Conduct, safeguarding, PSEA, Child Safeguarding, confidentiality, and data protection policies.
• Immediately report safeguarding concerns, SEA allegations, fraud, misconduct, or serious protection incidents through approved reporting mechanisms.
• Apply protection principles, rights-based approaches, and Do No Harm throughout all interventions.
• Maintain professional boundaries and uphold ethical standards in all interactions.
• Participate in mandatory trainings and continuous professional development activities.

Minimum Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, Law, Public Health, Humanitarian Studies, or another relevant discipline.
• Minimum 2 years of relevant experience in humanitarian protection, protection case management, social work, or community-based protection programming.
• Demonstrated experience working with vulnerable individuals, families, and communities in humanitarian settings.
• Strong knowledge of protection principles, humanitarian case management, referral pathways, safeguarding, PSEA, Child Safeguarding, Accountability to Affected Populations (AAP), and Do No Harm principles.
• Excellent communication, interviewing, documentation, and interpersonal skills.
• Fluency in Arabic is required; English is an asset.
• Strong digital literacy is required.

Preferred Qualifications

• Previous experience using Odoo ERP or similar humanitarian case management systems.
• Experience with ActivityInfo, RAIS, RIMS, referral tracking systems, or other humanitarian information management platforms.
• Previous training in protection case management, safeguarding, PSEA, Psychological First Aid (PFA), MHPSS, or humanitarian protection.
• Good knowledge of the operational context in North Lebanon and Akkar.
• Ability to work under pressure while maintaining professionalism, confidentiality, and ethical standards.

Core Competencies

• Client-centred case management.
• Protection risk assessment.
• Safe referral coordination.
• Ethical decision-making.
• Effective communication.
• Accountability and safeguarding.
• Cultural sensitivity and inclusion.
• Teamwork and collaboration.
• Professional judgement and resilience.

Working Conditions

The role requires regular field travel across North Lebanon and Akkar, including community outreach, home visits, and coordination with humanitarian actors. The position may involve exposure to sensitive protection cases and vulnerable populations. Strict compliance with confidentiality, safeguarding, PSEA, Child Safeguarding, Accountability to Affected Populations (AAP), and data protection procedures is mandatory.

Selection Process

This recruitment will follow AICA's Recruitment Procedure. The process may include:

• CV screening
• Written technical assessment through Odoo Survey
• Structured panel interview
• Reference checks
• Safeguarding and PSEA review
• Final approval before contract issuance

Completion of any assessment stage does not guarantee selection. Final appointment is subject to successful completion of HR, safeguarding, reference, payroll/NSSF, and management approvals.

The selection process consists of:

• 60% written scenario-based technical assessment
• 25% structured interview and practical case discussion
• 10% review of CV and relevant experience
• 5% reference checks and safeguarding verification

Multiple-choice questions (MCQs) will not be used as the sole assessment method. Candidates will also be evaluated through practical case scenarios, behavioural interviews, reference verification, and safe recruitment procedures aligned with AICA's safeguarding and protection standards.

Application Method

Interested candidates should apply through AICA's official Odoo Recruitment Portal.

Application Deadline: 2 July 2026

Only applications submitted through the official recruitment platform will be considered.