Re-Advertisement (3rd Round) – Protection Case Worker

The Alawite Islamic Charity Association (AICA) is firmly committed to maintaining a workplace that strictly prohibits any form of Sexual Exploitation and Abuse (SEA) towards the communities we serve. It is essential that all employees and volunteers understand that Protection from Sexual Exploitation and Abuse (PSEA) is a collective responsibility. Every member of staff is expected to consistently follow our Code of Conduct, which outlines the standards for PSEA, both during official duties and in personal time. Understanding and complying with this Code, along with participating in mandatory training sessions, is compulsory for all employees and volunteers. It is vital that all team members are fully aware of and adhere to these requirements.

AICA is dedicated to providing equal employment and volunteering opportunities. We assess all candidates purely based on their qualifications and experience, without discriminating on the basis of race, gender, color, nationality, religion, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by law.

RE-ADVERTISEMENT NOTICE

Protection Case Worker

Organization: Alawite Islamic Charity Association (AICA)

Anticipated Project: ECHO HIP Project – Subject to Donor Approval and Funding

Location: North Lebanon and Akkar

Department: Protection Unit

Contract Type: Full-time, fixed-term employment

Anticipated Duration: 12 months

Working Schedule: Monday to Saturday, in accordance with AICA’s approved working arrangements and applicable legal requirements

Payroll/NSSF: The selected candidate will be registered under AICA’s payroll and applicable NSSF and statutory procedures upon commencement of employment.

Reporting Line: Protection Coordinator and/or Head of Programs.

1. Purpose of this Supplementary Notice

AICA is seeking 3 Protection Case Workers to support implementation of the ECHO HIP Project across North Lebanon and Akkar. The position will provide comprehensive case-management services to individuals and households facing protection risks through safe identification, confidential intake, vulnerability assessment, individualized case planning, referrals, follow-up, and case closure.

The role contributes to integrated protection services, including general protection case management, protection monitoring, protection-related referrals, cash for protection where applicable, community-based protection activities, awareness sessions, outreach, and safe, dignified, and equitable access to humanitarian and specialized protection services.

All work must comply with humanitarian protection principles, confidentiality, informed consent, safeguarding, PSEA, Child Safeguarding, Accountability to Affected Populations, data protection, and Do No Harm. The case workers will coordinate closely with GBV Case Workers, Protection and GBV Facilitators, community volunteers, service providers, and humanitarian partners, while maintaining accurate and confidential records in AICA’s Odoo ERP/FCRM system and approved humanitarian platforms.

2. Eligibility of Previous Applicants

Candidates who applied during the first recruitment round may submit a new application for the vacancies.

Previous participation does not create automatic eligibility, preference, priority, or exemption from any stage of the new recruitment process.

Applicants participating in this supplementary round may be required to complete the applicable screening, written assessment, interview, practical case discussion, reference checks, and safeguarding review.

Candidates who participated in previous recruitment rounds may submit a new application for this re-advertisement, provided they meet the published eligibility requirements. Previous participation does not create automatic eligibility, preference, priority, or exemption from any applicable recruitment stage. All applications under this round will be assessed in accordance with AICA's approved recruitment procedure and the requirements published for this vacancy.

3. Job Purpose

AICA is seeking 3 Protection Case Workers to support implementation of the ECHO HIP Project across North Lebanon and Akkar. The position will provide comprehensive case-management services to individuals and households facing protection risks through safe identification, confidential intake, vulnerability assessment, individualized case planning, referrals, follow-up, and case closure.

The role contributes to integrated protection services, including general protection case management, protection monitoring, protection-related referrals, cash for protection where applicable, community-based protection activities, awareness sessions, outreach, and safe, dignified, and equitable access to humanitarian and specialized protection services.

All work must comply with humanitarian protection principles, confidentiality, informed consent, safeguarding, PSEA, Child Safeguarding, Accountability to Affected Populations, data protection, and Do No Harm. The case workers will coordinate closely with GBV Case Workers, Protection and GBV Facilitators, community volunteers, service providers, and humanitarian partners, while maintaining accurate and confidential records in AICA’s Odoo ERP/FCRM system

4. Key Responsibilities

4.1 Protection Case Management

• Conduct confidential intake, vulnerability assessments, protection-risk analysis, individualized case planning, follow-up, and safe case closure.
• Develop case plans jointly with individuals and households based on identified protection needs.
• Conduct regular follow-up visits and reassess protection risks throughout the case-management process.
• Ensure that interventions uphold dignity, informed consent, confidentiality, non-discrimination, and humanitarian protection principles.
• Escalate urgent and high-risk protection cases through approved referral and reporting mechanisms.

4.2 Referrals and Service Coordination

• Maintain updated knowledge of available humanitarian services and referral pathways.
• Conduct safe referrals to legal assistance, MHPSS, GBV, child protection, health, shelter, livelihoods, civil documentation, and other specialized services.
• Coordinate with internal departments and external service providers to facilitate timely assistance.
• Monitor referral outcomes and ensure appropriate follow-up.
• Identify service and referral gaps and contribute to strengthening local protection networks.

4.3 Protection Monitoring and Community Outreach

• Identify individuals and households with protection concerns during outreach and field activities.
• Support protection monitoring and community-based protection interventions.
• Participate in awareness sessions on protection risks, rights, available services, safeguarding, and complaints mechanisms.
• Promote safe and equitable access to humanitarian assistance for vulnerable populations.
• Contribute to community engagement and protection-mainstreaming activities.

4.4 Documentation, Information Management and Reporting

• Maintain accurate, confidential, and secure electronic and paper case files.
• Use AICA’s Odoo ERP/FCRM system for case management, referral tracking, workflow management, and reporting.
• Support reporting through approved humanitarian information-management systems where applicable.
• Contribute to activity reports, protection-trend analysis, and service-gap identification while protecting personal and confidential information.
• Participate in technical meetings and coordination activities as requested.

4.5 Safeguarding, PSEA and Professional Conduct

• Uphold AICA’s Code of Conduct and safeguarding, PSEA, Child Safeguarding, confidentiality, and data-protection policies.
• Immediately report safeguarding concerns, SEA allegations, fraud, misconduct, or serious protection incidents through approved mechanisms.
• Apply rights-based approaches, protection principles, and Do No Harm throughout all interventions.
• Maintain professional boundaries and ethical standards in all interactions.
• Participate in mandatory training and continuous professional-development activities.

5. Minimum Qualifications

• Bachelor’s degree in social work, psychology, sociology, law, public health, humanitarian studies, or another relevant degree and/or have at least two years of relevant experience in protection case management, social work.
• Have demonstrated experience working with vulnerable individuals, families, and communities in humanitarian settings.
• Strong knowledge of protection principles, humanitarian case management, referral pathways, safeguarding, PSEA, Child Safeguarding, AAP, and Do No Harm.
• Excellent communication, interviewing, documentation, and interpersonal skills.
• Fluency in Arabic; English is an asset.
• Strong digital literacy.

6. Preferred Qualifications

•  Previous experience using Odoo ERP or similar humanitarian case-management systems.
• Experience using ActivityInfo, RAIS, RIMS, referral-tracking systems, or other humanitarian information-management platforms.
• Previous training in protection case management, safeguarding, PSEA, Psychological First Aid, MHPSS, or humanitarian protection.
• Good knowledge of the operational context in North Lebanon and Akkar.
• Ability to work under pressure while maintaining professionalism, confidentiality, and ethical standards.

7. Core Competencies

•  Client-centered case management
• Protection-risk assessment
• Safe referral coordination
• Ethical decision-making
• Effective communication
• Accountability and safeguarding
• Cultural sensitivity and inclusion
• Teamwork and collaboration
• Professional judgement and resilience

8. Working Conditions

• Regular field travel across North Lebanon and Akkar is required, including community outreach, home visits, and coordination with humanitarian actors.
• The position may involve exposure to sensitive protection cases and vulnerable populations.
• Strict compliance with confidentiality, safeguarding, PSEA, Child Safeguarding, AAP, and data-protection procedures is mandatory.

9. Selection Process

The recruitment process will be conducted in accordance with AICA’s Recruitment Procedure and documented through the approved recruitment system.

The process may include:

• Application review and CV screening;
• Written scenario-based technical assessment through Odoo Survey;
• Structured panel interview;
• Practical case-management discussion;
• Safeguarding and PSEA review;
• Reference verification;
• Conflict-of-interest disclosure;
• Background or criminal-record checks where appropriate;
• Final HR and management approval.

The anticipated evaluation weighting is:

• 60%: Written scenario-based technical assessment;
• 25%: Structured interview and practical case discussion;
• 10%: CV and relevant experience;
• 5%: Reference checks and safeguarding verification.

Completion of an assessment stage does not guarantee selection. Final appointment remains subject to successful completion of HR, safeguarding, reference, payroll/NSSF, donor-funding, and management requirements. Multiple-choice questions will not be the sole assessment method; practical scenarios, behavioral interviews, reference verification, and safe-recruitment procedures will also be used.

10. Safe Recruitment Requirements

Before a final contract may be issued, the selected candidate may be required to provide:

• Valid identification documents;
• Educational certificates;
• Employment and experience documents;
• Professional references;
• Criminal-record clearance where applicable;
• Conflict-of-interest declaration;
• Safeguarding and PSEA acknowledgment;
• Code of Conduct acknowledgment;
• Payroll, NSSF, and statutory information;
• Any additional documentation required by applicable law, AICA policy, or donor conditions.

Any false, misleading, forged, incomplete, or materially inaccurate information may result in disqualification or withdrawal of a conditional offer.

11. Equal Opportunity and Non-Discrimination

AICA is committed to fair, transparent, and merit-based recruitment.

Applications will be assessed without discrimination based on race, ethnicity, colour, gender, religion, national origin, disability, age, marital status, family responsibilities, political affiliation, or any other prohibited ground.

Reasonable accommodation may be considered for candidates with disabilities where requested and operationally feasible.

AICA does not tolerate harassment, exploitation, abuse, retaliation, fraud, corruption, favouritism, or conflicts of interest in recruitment.

The HR Manual requires recruitment to be managed systematically, documented through Odoo, and based on fairness and equal opportunity. It also places responsibility for recruitment implementation and documentation on HR in coordination with the relevant managers.

12. Data Protection and Confidentiality

Information submitted by applicants will be used only for legitimate recruitment, verification, safeguarding, compliance, and employment-processing purposes.

Applicant information will be accessed only by authorized personnel and handled in accordance with AICA’s confidentiality and data-protection requirements.

By applying, candidates confirm that the information they provide is accurate and may be verified through authorized channels.

Submission of an application does not authorize public disclosure of the applicant’s personal data.

15. Application Method

Interested candidates must apply through AICA’s official Odoo Recruitment Portal.

Applications submitted through personal accounts, unofficial emails, informal messages, intermediaries, or unauthorized channels may not be considered.

Position: Protection Case Worker – Re-Advertisement (3rd Round)

Number of Vacancies: 3 

Application Deadline: 18 August 2026

Only complete applications submitted through the official recruitment platform before the stated deadline will be considered.

AICA reserves the right to extend the deadline, reopen the vacancy, adjust the recruitment schedule, or cancel the process where required by operational, compliance, funding, or donor-related circumstances.